Refund and Returns Policy

We recommend upon receiving your wheels, immediately open each box and inspect each wheel. If you ordered lug nuts it could be in a corner of “one” of the wheel boxes or could have been shipped from a different location. Check to be sure you have received everything you ordered, undamaged and correct for your vehicle. We must be notified within 10 days of you receiving your wheels to file a freight claim for shipping damages. Replacements will be sent based on shipper’s guidelines. In the rare case you receive an incorrect, damaged, or defective wheel, we will correct the situation as soon as possible. If you need to return a wheel for any reason, you must contact us first to let us know you want to return and the reason for return. Any wheels sent back to us without prior notification will be refused and returned to you. Any returns/exchanges other than for defect or incorrect shipment are to be returned at the buyer’s expense. All returns must be in the original, undamaged boxes with all packing material in place. Wheels that have had tires mounted on them are not returnable, period, no exceptions. No returns after 30 days.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:

To return your product, you should mail your product to:

JD Wheels LLC
5686 Youngquist Rd # 215
Fort Myers, FL 33912

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

The Wheel Group (TWG) – Limited Warranty

Subject to the terms and conditions set forth herein below, TWG offers the Limited Warranty as follows:

The Wheel Group (TWG) offers a limited warranty on all wheels (product) to cover against manufacturing defects in workmanship and materials under normal and intended use. Wheels manufactured by TWG will carry a lifetime structural warranty for the life of the product to the original retail purchaser of the product. This limited warranty excludes all products manufactured under IONBILT, which carry a sixty (60) month structural warranty from the original date of purchase.

TWG further warrants to the original purchaser that:

Finish Warranty:

All painted, chrome plated, PVD or clear coated wheels will be free from defects in material and workmanship under normal and intended use for a period of twelve (12) months from the date of retail purchase.
Polished and uncoated/raw finish wheels oxidize and require regular maintenance. Polished aluminum and uncoated/raw wheels are not covered under this warranty.

Surface rust, pitting or discoloration, which are direct results of improper maintenance, are not covered by this Limited Warranty.

TWG’s sole and exclusive obligation under this Limited Warranty shall be to repair or replace at TWG’s sole discretion, without charge up to the original purchase amount, any Product that does not conform as warranted herein and is returned with a copy of the original sales receipt or satisfactory evidence of date of purchase to the dealer from whom the Product was originally purchased or to TWG. Such repair or replacement shall not include incidental charges such as removal, installation or shipping. In no event shall TWG be liable for special, incidental or consequential damages. Wheels replaced under warranty will be covered for the remainder of the original Limited Warranty in place for that specific Product at that time.

This Limited Warranty is Void if:

Corrosion or damage occurred due to improper maintenance; refer to Recommended Wheel Care Instructions below for correct wheel maintenance.
Damage or structural failure occurs as the result of road conditions, road hazards or an accident.
Damage or structural failure occurs as the result of racing applications or willful abuse.
Damage occurs due to neglect or adverse weather conditions.
Product has been altered, modified, powder coated, painted or repaired other than by TWG.
Damage resulted from improper mounting, excessive vehicle loads, and/or incorrect tire sizes.
Wheels installed and used on vehicles with a load rating that exceeds the load rating of the wheel regardless of the damage or structural inadequacy of the wheel.
Wheels that have been mounted with accessories or adapters other than those supplied or approved by TWG regardless of the damage to the wheel and/or vehicle.

This Limited Warranty is the express warranty given by TWG and is in lieu of all other warranties, whether written or oral.

This Limited Warranty expires upon transfer of title of any TWG Products by the original retail purchaser.

Disclaimer

Other than as expressly stated herein, TWG gives no warranties hereunder on the products and hereby expressly disclaims any and all other warranties, including all implied warranties or conditions, or warranties or conditions otherwise arising by operation of law, including implied warranties of merchantability and fitness for a particular purpose, title, and non-infringement.

Disclaimed Liability. In no event will TWG be liable to any purchaser arising out of any claim, demand, suit, action, allegation, or any other proceeding involving Products that have been altered or repaired other than by TWG or installed on customized vehicles (i.e., non-OEM vehicles).

Recommended Wheel Care Instructions

Wheels require regular maintenance to retain their factory finish and notable appearance. Wheels that have been neglected or improperly maintained will be void of all warranties.

Wheels should be cleaned by hand regularly to remove contaminants like road grime, salt, ice/snow melting chemical and dirt, which traps moisture and cause corrosion to most wheel finishes. Brake dust is highly corrosive and may cause pitting of the wheels finish. Household chemicals are typically too harsh for your wheels finish and should be avoided. A mild car wash soap or dish soap works best to properly clean your wheels.

Never clean your wheels when they are still hot from driving. Do not attempt to cool hot wheels with water as this may cause damage to the finish and can warp the brake rotors and/or drums.

Chrome Plated Wheels:

Clean chrome wheels when they are cool to the touch using a mild car wash soap or mild dish soap and water. Dry immediately with a soft cloth to prevent spotting. After cleaning, apply a coat of soft non-abrasive cream wax or wheel polish to seal the wheel and prevent surface corrosion.

Painted, Machined, PVD and Clear Coated Wheels:

Clean painted, Machined, PVD and Clear Coated wheels when they are cool to the touch using a mild car wash soap or mild dish soap and water. Dry immediately with a soft cloth to prevent spotting.

Polished Aluminum Wheels:

Clean a polished aluminum finish when they are cool to the touch using mild car wash soap or mild dish soap and water. Dry immediately with a soft cloth. Polished wheels (that are not clear coated) will diminish over time and require additional care and maintenance. A specially formulated custom wheel polish designed for non-clear coated polished wheels is recommended to return shine to oxidized wheels along with a wheel seal designed for non-clear coated polished wheels. The finish on polished aluminum wheels is not covered under any warranty.

Automatic spray and touch free car washes do not completely remove contaminants and can cause harm to the finish. In addition, automatic car washes and the cleaning agents and brushes used to clean tires can damage the wheel surface. Hand washing is strongly recommended.

Many areas of the country use road salts and chemicals during the winter months that can cause adverse effects on your wheels; it is recommended to clean more frequently during this season. Failure to do so may greatly reduce the life of the product.